More information for parents / carers

Our commitment
To provide quality learning opportunities that inspires and encourages every young person to value learning and to achieve their true potential.

What can I expect from Equilibrium?
As the parent of a child engaged with Equilibrium you can expect a quality service.  Our primary role is to work with your child to inspire and develop them so that they are able to achieve their true potential.  We are always happy to discuss our work with parents and welcome contact from you at any time.

Learning & Development Work
If your child is engaged with a Learning & Development Worker then you can expect that this person will make every effort to ensure that you are well informed and that – as far as possible - their work with your child supports your own relationship with them.  We will make an initial assessment of your child’s needs and then draw up a plan (called a Personal Development Plan) of how we will work towards addressing these in order of priority.  We will seek to consult you for your views on this plan.

Activities
We provide access to a wide range of activities and endeavour to meet individual needs and interests.  Your child may be offered a place on one of our regular residentials (staying away overnight) and if this is the case you will receive detailed information from us about what you and your child can expect.

Compliments & Complaints
We want to know what you think about us.  We value your comments because these are the best measure of how far we are getting things right.  Equally, we need to know when things need improving.  We have a Compliments & Complaints Policy and welcome anything you have to say about your experience of Equilibrium.  You can use the following link to email us or go to the Contact Us page for our telephone number and postal address.